📌 Frequently Asked Questions (FAQs)
1. What does your business offer?
We specialize in custom-made collectables, designed uniquely for each customer. Whether you're looking for peersonalized pop or something I have already created, we create with care and attention to detail.
2. How do I place a custom order?
You can place an order directly through our website or by contacting us via email, Instagram DM, or contact form. Just let us know what you're looking for, and we’ll guide you through the process.
3. How long does it take to complete an order?
Custom orders typically take 1-3 months to complete, depending on complexity and current order volume. This 1-3 month time frame includes, design modeling, print time, and custom painting. Rush orders may be available for an additional fee—just ask!
4. Do you require a deposit?
Full payment is required upfront to begin any custom work. This helps cover material costs and secure your spot in our queue. Payment plan options (like Affirm, Klarna, Afterpay, and PayPal Pay Later) are available at check out!
5. Do you offer refunds or exchanges?
Due to the personalized nature of our products, we do not offer refunds or exchanges unless the item is defective or damaged upon arrival.
6. Do you ship?
Yes! We offer domestic and international shipping. Shipping costs will be calculated at checkout.
7. Can I request a bulk or wholesale order?
Absolutely! We love working with businesses and groups. Reach out to discuss your needs, and we’ll provide a custom quote for large orders.
8. What materials/products do you use?
We use high-quality resin!
9. How can I contact you?
You can reach us at:
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Email: [email protected]
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Phone/Text: 804-476-8292
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Instagram: @masterroshecustom
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Contact Form